1. Introduction

This Privacy & Cookies Policy explains how WS24 ("we," "us," or "our"), with its official office in Georgia, collects, uses, and discloses information about you when you use our helpdesk and e-commerce solutions service available at ws24.dev (the "Service").

As a service specialized in e-commerce solutions, we handle various types of data. By using our Service, you agree to the collection and use of information in accordance with this policy.

2. The Data Controller

The data controller responsible for the processing of your personal data is:

3. Governing Law and Jurisdiction

This Policy is primarily governed by the laws of Georgia. However, since our clients operate globally, we advise users from other regions (e.g., the EU or US) to consult their own legal counsel regarding compliance with local laws (such as GDPR or CCPA).

4. Information We Collect and Methods of Collection

We collect information directly from you through the following methods:

5. How We Use Your Information (Specific Purposes)

We use the collected information for the specific purposes outlined below, which constitute our contractual or legitimate interests:

• Ticket Servicing: To process, manage, and resolve your specific e-commerce issues.
• Account Management: To manage your registration and maintain your service relationship.
• Invoicing: To process transactions and issue invoices.
• Service Improvement: To analyze usage patterns to improve our helpdesk features and platform performance.
• Marketing/Newsletters: To send you updates, promotional materials, or other information. You may opt out of marketing communications at any time.

6. Disclosure and Sharing of Your Information

We do not sell or rent your Personal Data. We only share it in the following circumstances:

• With Service Providers (Google Analytics): We use Google Analytics to gather Usage Data for traffic analysis and service improvement. This constitutes the primary third-party disclosure.
• Legal Compliance: We may disclose your information if required to do so by law or subpoena.

7. Handling of E-commerce Client Data

When you submit a helpdesk ticket, you may include data related to your own e-commerce customers (e.g., order details, names, shipping addresses).

• Storage: We store this data within the helpdesk ticketing system only for the purpose of resolving your issue.
• Your Responsibility: You, as our client, are the Data Controller for your customers' data. You are responsible for ensuring you have the necessary legal basis and permissions to share this data with us (WS24, the Data Processor in this context) for the purpose of support.

8. Your Data Rights and Retention

You have the following rights regarding the personal data we hold about you:

Access, Rectification, and Deletion: We will remove or delete your personal data upon request. To initiate this process or exercise other rights (Access, Rectification), please contact us using the details below.

9. Cookies Policy

We use cookies to ensure the smooth operation of our Service.

• Strictly Necessary Cookies: These cookies are essential to enable you to browse the Service and use its features, such as session management for the helpdesk. We currently use only strictly necessary cookies.
• Opt-Out: You can set your browser to refuse all or some browser cookies, but this may impair the functionality of the Service.